Careers

Join our Peopleware Team

Our Story

After 20 years in the banking business, which included management of a large data processing service center, Larry Bohlender began his second career in 1981 and established Computer Information Concepts, Inc. (CIC) as its sole employee. 

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After 20 years in the banking business, which included management of a large data processing service center, Larry Bohlender began his second career in 1981 and established Computer Information Concepts, Inc. (CIC) as its sole employee. 

By the end of 1982, CIC had grown to five employees (eight customers), and moved into a rented office in Greeley, Colorado. In 1996, CIC moved to our current headquarters in Greeley. Our 80+ current employees deliver Hardware, Software and PEOPLEWARE solutions to 500+ City, County and School District customers across the United States.  

Many of our customers today have maintained their relationship with CIC over our nearly 40 years in business.  As technology has changed over time, so have our products and services.  Many current customers have been with CIC through multiple generations of hardware and software solutions, with one constant - service and support from CIC.

What has NOT changed is our commitment to helping customers use the very best technologies and tools to successfully manage their operations and solve their problems.  CIC is not really in the technology business; rather we are in the PEOPLE business, what we call PEOPLEWARE.

Our Mission

Listen to our Customers
  Listen to our Market
    Listen to our Vendors
       Respond
         Respond
            Respond
              QUICKLY!

Current Openings

Administrative Assistant

This position is based in the Greeley, CO Office


Job Description:

CIC is looking for an Administrative Assistant with excellent communication, organizational and customer relationship skills to work closely with the Education Manager and Education Team. The Administrative Assistant will have hands-on responsibility for scheduling travel, arranging meetings, handling information requests, coordinating training assignments as well as reviewing and approving communication to CIC’s customers and CIC staff. 

 Core Responsibilities:

  • Assist Education Manager by scheduling internal and external meetings and conference calls, and maintaining complex calendars as needed.

  • Produce accurate, appropriately formatted documents and correspondence.

  •  Demonstrate strong decision-making skills and provide recommendations on and implement policy and process improvement opportunities.
  • Plan, direct and coordinate activities of designated projects to ensure goals and objectives of the project are accomplished within a prescribed timeframe.  These projects may include administrative, report analysis, providing customer follow-up for implementation tasks, etc.

  • Manage scheduling of CIC’s training resources.

Required Skills:
  • Relevant professional work experience. Five (5) years or more relevant experience preferred.
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers and internal staff.
  • Ability to multi-task and manage multiple priorities.

  • Attention to detail, thoroughness and high level of accountability.

  • Handle confidential information with complete integrity.

Bonus Skills and Experience:
  • Experience in working with K-12 Education software product
  • Experience in working with Business Intelligence / Data Visualization software products

Salary Range:

  • $49,500 - $66,500 / year depending on experience and qualifications


Education Account Coordinator

Education Account Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE


Job Summary:

Do you enjoy new and varied work projects that change each day?  Do you like thinking outside of the box and creating problem solving?  Do you enjoy helping people and making an impact?  If yes, then this position is for you!

 
The Education Account Coordinator position is responsible for managing the ongoing relationship of CIC’s customers, focusing on customer retention.  Education Account Specialists work with post-go live K-12 School District customers to manage expectations, resolve conflicts, lead ongoing status meetings, coordinate and schedule training and programming resources, and assist in sales activities.
 
Core Responsibilities:
·         Develop and maintain relationships with school district main point of contact, as well as executive-level management / K-12 district leadership.
·         Develop and manage project budgets, deliverables, timelines and requirements for post-go-live services (training and custom development).

·         Demonstrate strong decision-making skills and provide recommendations on and implement policy and process improvement opportunities.
·         Establish meeting agendas in advance of status meetings; coordinate attendees and their contributions/deliverables for each meeting; manage meeting times and topics; at the end of each meeting, document and communicate decisions made, what action items are due and by whom, when the next meeting will occur.
·         Educate and encourage full-potential use of the Infinite Campus and Tableau software products in order to maximize customer retention.
·         Identify areas of improvement and prescribe solutions to district software issues.  This includes making recommendations for purchase of additional premium products and services.

·         Assist sales and marketing team in arranging demonstrations, establishing stakeholders and closing sales.

 
Required Skills:
·         Degree in Accounting, Secondary Education, or Equivalent Experience
·         Proven experience in managing relationships with multiple customers
·         Excellent communication skills, with a strong ability to communicate effectively with executive level management / K-12 school district leadership.
·         Ability to multi-task and manage multiple priorities
·         Ability to travel up to 10% of time worked
 
Bonus Skills and Experience:

•         Experience in working with K-12 Education software products
•         Experience in working with Business Intelligence / Data Visualization software product
 
Salary Range:
$60,000 to $82,000 / year depending on experience and qualifications 

Administrative Assistant

This position is based in the Greeley, CO Office


Job Description:

CIC is looking for an Administrative Assistant with excellent communication, organizational and customer relationship skills to work closely with the Education Manager and Education Team. The Administrative Assistant will have hands-on responsibility for scheduling travel, arranging meetings, handling information requests, coordinating training assignments as well as reviewing and approving communication to CIC’s customers and CIC staff. 

 Core Responsibilities:

  • Assist Education Manager by scheduling internal and external meetings and conference calls, and maintaining complex calendars as needed.

  • Produce accurate, appropriately formatted documents and correspondence.

  •  Demonstrate strong decision-making skills and provide recommendations on and implement policy and process improvement opportunities.
  • Plan, direct and coordinate activities of designated projects to ensure goals and objectives of the project are accomplished within a prescribed timeframe.  These projects may include administrative, report analysis, providing customer follow-up for implementation tasks, etc.

  • Manage scheduling of CIC’s training resources.

Required Skills:
  • Relevant professional work experience. Five (5) years or more relevant experience preferred.
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers and internal staff.
  • Ability to multi-task and manage multiple priorities.

  • Attention to detail, thoroughness and high level of accountability.

  • Handle confidential information with complete integrity.

Bonus Skills and Experience:
  • Experience in working with K-12 Education software product
  • Experience in working with Business Intelligence / Data Visualization software products

Salary Range:

  • $49,500 - $66,500 / year depending on experience and qualifications


Education Support Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE


Job Summary:
CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:
  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less. 
  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
  • Ensure that less than 10% of total calls are escalated to external resources.
  • Handle / resolve after hours support calls as necessary.
Required Skills:
  • Degree in Secondary Education, Accounting or equivalent experience required
  • 1-2 years of Technical Support experience • Knowledge of Servers or PC networking
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
  • Experience in working with K-12 Education software products.
Salary Range:
$37,500 to $55,500 / year depending on experience and qualifications 


Education Support Supervisor

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE


Job Summary:
CIC is looking for a Support Team Supervisor with excellent communication, organizational and customer relationship
skills to supervise our Peopleware Support Team. This position will have hands-on supervisor responsibilities for a
team of 7+ Peopleware Support Coordinators / Specialists who support Infinite Campus and Tableau software as well
as act as a Support Resource for CIC’s Customer Help Desk.
 

Core Responsibilities:

  • Schedule initial and on-going product training / certification of staff members.

  • Review and analyze data collected to project support call volume to identify staffing needs.

  • Use data / reports to make recommendations for improvement in the quality of support delivered to our customers.

  • Maintain team goals for call response and resolution to CIC’s customer support calls.

  • Recruit / Interview / Hire / Review Education Support Coordination Staff

  • Work with CIC’s external business partners to ensure customer satisfaction.

  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.

Required Skills:

  • Relevant professional work experience, including software support and personnel management two (2) years or more relevant experience preferred.

  • Experience in analyzing data and using data to improve quality of services delivered.

  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers, and internal staff.

  • Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

  • Experience in working with K-12 Education software products

  • Experience in working with Business Intelligence / Data Visualization software products

Salary Range:
$60,000 to $77,500 / year depending on experience and qualifications


Government Support Coordinator

Government Support Coordinator

This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO

Government Support Coordinator

This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO


Job Summary:

CIC is looking for Government Peopleware Support Coordinators with excellent communication and people skills to support our Records Management, Budgetary / Fund Accounting, Tax Administration and Payroll / Personnel products for Cities and Counties in multiple states.

Core Responsibilities:

  • Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.

  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.

  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.

  • Ensure that less than 10% of total calls are escalated to external resources.

  • Handle / resolve after hours support calls as necessary.

Required Skills:

  • Degree in Accounting, Business, or Equivalent Experience

  • Knowledge of Servers or PC networking

  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

  • Experience in working with City or County Offices / Administrations

 Salary Range:

$37,500 - $55,000 / year depending on experience and qualifications

 


Network Administrator
 

Job Summary:

Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you!  The Network Administrator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity, and application software.  This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.   

Core Responsibilities:

  • Maintaining and optimizing CIC’s network and Cloud performance for customer remote processing.

  • Technical support for CIC personnel and customers with hardware, software, and connectivity issues.

  • Monitor network to ensure optimal performance
  • Maintains quality service by following organizational standards.
  •  Manage disaster recovery and back-up.
  • Evaluate and recommend security improvements and system upgrades.

  • Create and maintain network users/permissions.

  • Create technical support documentation for systems and applications.

  • Maintain servers and associated hardware, applications, services, and settings.
  • Completing software and hardware installation projects for CIC personnel and customers.

Required Skills:

  • Degree in MIS or Computer Science or relevant professional work experience.
  • Experience installing and supporting connectivity of File Servers, PC’s, Scanners, Switches and Routers in a Windows  Networking Environment.

  • Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.

  • Experience with Office 365 Administration

  • Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

  • Experience with VoIP Systems

  • Experience with Firewalls

  • Server Virtualization Experience

Salary Range:

  • $72,000 to $101,000 / year depending on experience and qualifications 
Technical Support Coordinator II
 

This position is based in the Greeley, CO Corporate Office.  This position is not a telecommuting position.

Job Summary:
Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you!  The Technical Support Coordinator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity, and application software.  This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.   
 
Core Responsibilities:
  • Maintaining and optimizing CIC’s network and Server Farm performance for customer remote processing.
  • Technical support for CIC personnel and customers with hardware, software, and connectivity issues.
  • Maintains quality service by following organizational standards.
  • Completing software and hardware installation projects for CIC personnel and customers.
 Required Skills:
  • Degree in MIS or Computer Science or relevant professional work experience.
  • Experience installing and supporting connectivity of File Servers, PC’s, Scanners, Switches and Routers in a Windows Networking Environment.
  • Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.
  • Ability to multi-task and manage multiple priorities.
Bonus Skills and Experience:
  • Experience with VoIP Systems
  • Experience with Firewalls
  • Server Virtualization Experience
Salary Range:
$49,500 to $66,500 / year depending on experience and qualifications

Job Summary:

Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you!  The Network Administrator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity, and application software.  This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.   

Core Responsibilities:

·            Maintaining and optimizing CIC’s network and Cloud performance for customer remote processing.

·            Technical support for CIC personnel and customers with hardware, software, and connectivity issues.

·            Monitor network to ensure optimal performance.

·            Maintains quality service by following organizational standards.

·            Manage disaster recovery and back-up.

·            Evaluate and recommend security improvements and system upgrades.

·            Create and maintain network users/permissions.

·            Create technical support documentation for systems and applications.

·            Maintain servers and associated hardware, applications, services, and settings.

·            Completing software and hardware installation projects for CIC personnel and customers.


Required Skills:

·         Degree in MIS or Computer Science or relevant professional work experience.

·         Experience installing and supporting connectivity of File Servers, PC’s, Scanners, Switches and Routers in a Windows Networking Environment.

·         Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.

·         Experience with Office 365 Administration

·         Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

·         Experience with VoIP Systems

·         Experience with Firewalls

·         Server Virtualization Experience

Salary Range:

$72,000 to $101,000 / year depending on experience and qualifications 

 

Administrative Assistant

This position is based in the Greeley, CO Office


Job Description:

CIC is looking for an Administrative Assistant with excellent communication, organizational and customer relationship skills to work closely with the Education Manager and Education Team. The Administrative Assistant will have hands-on responsibility for scheduling travel, arranging meetings, handling information requests, coordinating training assignments as well as reviewing and approving communication to CIC’s customers and CIC staff. 

 Core Responsibilities:

  • Assist Education Manager by scheduling internal and external meetings and conference calls, and maintaining complex calendars as needed.

  • Produce accurate, appropriately formatted documents and correspondence.

  •  Demonstrate strong decision-making skills and provide recommendations on and implement policy and process improvement opportunities.
  • Plan, direct and coordinate activities of designated projects to ensure goals and objectives of the project are accomplished within a prescribed timeframe.  These projects may include administrative, report analysis, providing customer follow-up for implementation tasks, etc.

  • Manage scheduling of CIC’s training resources.

Required Skills:
  • Relevant professional work experience. Five (5) years or more relevant experience preferred.
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers and internal staff.
  • Ability to multi-task and manage multiple priorities.

  • Attention to detail, thoroughness and high level of accountability.

  • Handle confidential information with complete integrity.

Bonus Skills and Experience:
  • Experience in working with K-12 Education software product
  • Experience in working with Business Intelligence / Data Visualization software products

Salary Range:

  • $49,500 - $66,500 / year depending on experience and qualifications


Education Support Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE


Job Summary:
CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:
  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less. 
  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
  • Ensure that less than 10% of total calls are escalated to external resources.
  • Handle / resolve after hours support calls as necessary.
Required Skills:
  • Degree in Secondary Education, Accounting or equivalent experience required
  • 1-2 years of Technical Support experience • Knowledge of Servers or PC networking
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
  • Experience in working with K-12 Education software products.
Salary Range:
$37,500 to $55,500 / year depending on experience and qualifications 


Education Support Supervisor

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE


Job Summary:
CIC is looking for a Support Team Supervisor with excellent communication, organizational and customer relationship
skills to supervise our Peopleware Support Team. This position will have hands-on supervisor responsibilities for a
team of 7+ Peopleware Support Coordinators / Specialists who support Infinite Campus and Tableau software as well
as act as a Support Resource for CIC’s Customer Help Desk.
 

Core Responsibilities:

  • Schedule initial and on-going product training / certification of staff members.

  • Review and analyze data collected to project support call volume to identify staffing needs.

  • Use data / reports to make recommendations for improvement in the quality of support delivered to our customers.

  • Maintain team goals for call response and resolution to CIC’s customer support calls.

  • Recruit / Interview / Hire / Review Education Support Coordination Staff

  • Work with CIC’s external business partners to ensure customer satisfaction.

  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.

Required Skills:

  • Relevant professional work experience, including software support and personnel management two (2) years or more relevant experience preferred.

  • Experience in analyzing data and using data to improve quality of services delivered.

  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers, and internal staff.

  • Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

  • Experience in working with K-12 Education software products

  • Experience in working with Business Intelligence / Data Visualization software products

Salary Range:
$60,000 to $77,500 / year depending on experience and qualifications


Government Support Coordinator

Government Support Coordinator

This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO

Government Support Coordinator

This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO


Job Summary:

CIC is looking for Government Peopleware Support Coordinators with excellent communication and people skills to support our Records Management, Budgetary / Fund Accounting, Tax Administration and Payroll / Personnel products for Cities and Counties in multiple states.

Core Responsibilities:

  • Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.

  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.

  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.

  • Ensure that less than 10% of total calls are escalated to external resources.

  • Handle / resolve after hours support calls as necessary.

Required Skills:

  • Degree in Accounting, Business, or Equivalent Experience

  • Knowledge of Servers or PC networking

  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

  • Experience in working with City or County Offices / Administrations

 Salary Range:

$37,500 - $55,000 / year depending on experience and qualifications

 


Network Administrator
 

Job Summary:

Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you!  The Network Administrator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity, and application software.  This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.   

Core Responsibilities:

  • Maintaining and optimizing CIC’s network and Cloud performance for customer remote processing.

  • Technical support for CIC personnel and customers with hardware, software, and connectivity issues.

  • Monitor network to ensure optimal performance
  • Maintains quality service by following organizational standards.
  •  Manage disaster recovery and back-up.
  • Evaluate and recommend security improvements and system upgrades.

  • Create and maintain network users/permissions.

  • Create technical support documentation for systems and applications.

  • Maintain servers and associated hardware, applications, services, and settings.
  • Completing software and hardware installation projects for CIC personnel and customers.

Required Skills:

  • Degree in MIS or Computer Science or relevant professional work experience.
  • Experience installing and supporting connectivity of File Servers, PC’s, Scanners, Switches and Routers in a Windows  Networking Environment.

  • Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.

  • Experience with Office 365 Administration

  • Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

  • Experience with VoIP Systems

  • Experience with Firewalls

  • Server Virtualization Experience

Salary Range:

  • $72,000 to $101,000 / year depending on experience and qualifications 
Technical Support Coordinator II
 

This position is based in the Greeley, CO Corporate Office.  This position is not a telecommuting position.

Job Summary:
Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you!  The Technical Support Coordinator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity, and application software.  This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.   
 
Core Responsibilities:
  • Maintaining and optimizing CIC’s network and Server Farm performance for customer remote processing.
  • Technical support for CIC personnel and customers with hardware, software, and connectivity issues.
  • Maintains quality service by following organizational standards.
  • Completing software and hardware installation projects for CIC personnel and customers.
 Required Skills:
  • Degree in MIS or Computer Science or relevant professional work experience.
  • Experience installing and supporting connectivity of File Servers, PC’s, Scanners, Switches and Routers in a Windows Networking Environment.
  • Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.
  • Ability to multi-task and manage multiple priorities.
Bonus Skills and Experience:
  • Experience with VoIP Systems
  • Experience with Firewalls
  • Server Virtualization Experience
Salary Range:
$49,500 to $66,500 / year depending on experience and qualifications

Job Summary:

Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you!  The Network Administrator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity, and application software.  This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.   

Core Responsibilities:

·            Maintaining and optimizing CIC’s network and Cloud performance for customer remote processing.

·            Technical support for CIC personnel and customers with hardware, software, and connectivity issues.

·            Monitor network to ensure optimal performance.

·            Maintains quality service by following organizational standards.

·            Manage disaster recovery and back-up.

·            Evaluate and recommend security improvements and system upgrades.

·            Create and maintain network users/permissions.

·            Create technical support documentation for systems and applications.

·            Maintain servers and associated hardware, applications, services, and settings.

·            Completing software and hardware installation projects for CIC personnel and customers.


Required Skills:

·         Degree in MIS or Computer Science or relevant professional work experience.

·         Experience installing and supporting connectivity of File Servers, PC’s, Scanners, Switches and Routers in a Windows Networking Environment.

·         Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.

·         Experience with Office 365 Administration

·         Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

·         Experience with VoIP Systems

·         Experience with Firewalls

·         Server Virtualization Experience

Salary Range:

$72,000 to $101,000 / year depending on experience and qualifications 

 


Education Support Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE


Job Summary:
CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:
  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less. 
  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
  • Ensure that less than 10% of total calls are escalated to external resources.
  • Handle / resolve after hours support calls as necessary.
Required Skills:
  • Degree in Secondary Education, Accounting or equivalent experience required
  • 1-2 years of Technical Support experience • Knowledge of Servers or PC networking
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
  • Experience in working with K-12 Education software products.
Salary Range:
$37,500 to $55,500 / year depending on experience and qualifications 



Government Training Specialist

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO


Job Summary:

Do you want to make a positive difference in the lives of students by training City and County users on tools that aid in improving local governments?  Are you a natural problem solver with expertise in training groups in diverse ways?  Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!

The Government Training Specialist position is responsible for delivering expert online and in-person training and consulting to Treasurers, Clerks, Register of Deeds, and Payroll Administrators and technical users of CIC’s software.  This exciting and challenging position will provide you with an outlet to exercise your passion for training and presenting and put you in a position to directly impact the lives of local Government personnel.   

Core Responsibilities:

  • Deliver training via online tools and in-person to City and County Administrator
  • Document and communicate issues reported in training by customers and escalate as appropriate
  • Consult and provide “outside of the box” solutions to complex customer problems
  • Assist with CIC’s Customer Service Support Helpdesk, when not conducting training

Required Skills:

  • Technologically savvy
  • Flexibility, agility, and quick-learner work style
  • Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of participants
  • Degree in Accounting, Business, or Equivalent Experience
  • 3-5 Years’ experience in the City / County industry and / or corporate training
  • Excellent communication skills, with a strong ability to communicate effectively with executive level management / City / County leadership.
  • Ability to multi-task and manage multiple priorities
  • Desire and availability to travel 50% of the time

Bonus Skills and Experience:

  • Experience in working with accounting software products
  • Experience in working with Business Intelligence / Data Visualization software products

Salary Range:

  • $60,000 – $82,000 / year depending on experience and qualifications



Government Project Specialist

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO


Job Summary:

Do you enjoy new and varied work projects that change each day?  Do you like thinking outside of the box and creating problem solving?  Do you enjoy helping people and making an impact?  If yes, then this position is for you!

 The Government Project Specialist position is responsible for managing the complete life cycle of straight-forward to moderately complex projects for small to mid-sized Cities and Counties, including planning, execution, and closeout to ensure planned results are achieved on time. Government Project Specialists work with customers to manage expectations, resolve conflicts, lead ongoing status meetings, and coordinate and schedule training and programming resources to bring city and county customers to go-live, and transition to post-go live support. 

 Core Responsibilities:

  • Lead Implementation / Kick-Off Meetings
  • Develop and manage detailed Implementation Plans based on project budgets, deliverables, timelines and requirements.
  • Demonstrate strong decision-making skills and provide recommendations on and implement policy and process improvement opportunities.
  • Establish meeting agendas in advance of project meetings; coordinate attendees and their contributions/deliverables for each meeting; manage meeting times and topics; at the end of each meeting, document and communicate decisions made, what action items are due and by whom, when the next meeting will occur.
  • Appropriately set and manage customer and team expectations.
  • Maintain an issues list and manage the deliverables and resolution of those issues in an effective and timely manner; use judgment in escalating issues when appropriate.

Required Skills:

  • Degree in Accounting, Business, or Equivalent Experience
  • Proven experience in leading multiple, simultaneous IT project management and systems implementations.
  • Proven track record in successful project completion (on-time, on-budget, goals met).
  • Excellent communication skills, with a strong ability to communicate effectively with executive level management / City / County leadership.
  • Ability to multi-task and manage multiple priorities
  • Ability to travel up to 25% of time worked

Bonus Skills and Experience:

  • Experience in working with Accounting software products
  • Experience in working with Business Intelligence / Data Visualization software products
  • PMP / PMI Certification

Salary Range:

  • $60,000 to $82,000 / year depending on experience and qualifications  


Government Support Coordinator


Government Support Coordinator

This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO


Job Summary:

CIC is looking for Government Peopleware Support Coordinators with excellent communication and people skills to support our Records Management, Budgetary / Fund Accounting, Tax Administration and Payroll / Personnel products for Cities and Counties in multiple states.

Core Responsibilities:

  • Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.

  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.

  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.

  • Ensure that less than 10% of total calls are escalated to external resources.

  • Handle / resolve after hours support calls as necessary.

Required Skills:

  • Degree in Accounting, Business, or Equivalent Experience

  • Knowledge of Servers or PC networking

  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

  • Experience in working with City or County Offices / Administrations

 Salary Range:

$37,500 - $55,000 / year depending on experience and qualifications

 


Technical Development Specialist 

This is a remote based position however, candidates must reside in the state of Colorado, Kansas, Illinois, or Missouri to be considered for this position.

Job Summary:

Are you a natural problem solver with expertise in developing and enhancing programs? Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!

The Technical Development Specialist position is responsible for developing software solutions in a multi-platform client / server environment. This exciting and challenging position will provide you with an outlet to exercise your passion for developing, and put you in a position to directly impact the lives of Government personnel.

Core Responsibilities:

  • Program for ten (10) or more simultaneous application development projects
  • Complete project investigations including reporting findings and estimated hours
  • Complete general and detail design specifications
  • Complete coding and documentation per general and detail design specifications
  • Participate in and complete unit testing / resulting object corrections as required
  • Generate appropriate distribution packages and distribute / install objects for completed projects.
  • Act as a technical escalation support resource for CIC client help desk

Required Skills:

  • MIS or Computer Science Degree or equivalent software development experience
  • 3-5 Years of .NET Experience (.NET Forms with Visual Basic programming language) experience.
  • 3-5 Years MS SQL Server Database experience

Bonus Skills and Experience:

  • Crystal Reports experience
  • SSRS experience
  • Tableau experience
  • 3-5 Years ASP.NET (Active Server Pages with VB and/or Java programming languages) experience

Salary:

  • $72,000 - $101,000 / Year Depending on Experience 

Perks & Benefits

Competitive Pay

Competitive salary with paid vacation and sick leave

Health Care

Health, Dental, Vision, Life, Long + Short Term Disability Insurance

Retirement Savings

401k, plus a company contribution

Work From Home

Work from your home office

Food and Snacks

Lunch, snacks and beverages provided

Tuition Reimbursement

Reimbursement of higher education expenses

Human Resources


Computer Information Concepts, Inc.
Attn: Human Resources
2843 31st Avenue, Greeley, Colorado 80631
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.