Careers

Work Environment:

This is a remote/telecommuting position, but to ensure optimal collaboration and compliance with our regional operations, applicants must reside in one of the following states: Colorado, Illinois, Kansas, or Missouri.

Job Description:

Are you ready for a role that challenges you with new projects every day? Do you thrive on thinking outside the box and solving problems in creative ways? If you love helping people and making a real difference, we want you on our team!

CIC is looking for dynamic, tech-savvy individuals to join our Government Peopleware Support Team. You'll be at the forefront of supporting our Records Management, Budgetary/Fund Accounting, Tax Administration, and Payroll/Personnel systems for cities and counties across multiple states.

As a key player on this team, you'll be delivering top-tier support to our clients, managing requests, troubleshooting issues, and working closely with other CIC teams to escalate and resolve complex challenges. You'll also take charge of coordinating all production incidents and proactively handling system alerts to keep everything running smoothly.

This is your chance to jumpstart your tech career and make a tangible impact! Whether you’re a problem solver or a tech enthusiast, this role offers the perfect platform to grow and shine.

Please note to be considered for this position, you must take a Culture Index survey online at https://go.cultureindex.com/s/SghMbCzFY9.

Core Responsibilities:

• Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.
• Log and track all support requests in a helpdesk ticketing system, maintaining accurate and up-to-date records of issues and resolutions.
• Install, and update software applications, and hardware peripherals.
• Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring timely and accurate handoff.
• Assist in maintaining and updating IT documentation, knowledge base articles, and standard operating procedures.
• Resolve an average of 8 – 12 Support Calls per day with an average response time of 40 minutes or less and an average resolution time of 40 minutes or less.
• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
• Ensure that less than 15% of total calls are escalated to external resources.
• Handle / resolve after hours support calls as necessary.

Required Skills:

• Degree in Accounting, Business, or Equivalent Experience
• Knowledge of Servers or PC networking
• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
• Proven experience in a customer-facing technical or software support role or relevant experience.
• Excellent communication and customer service skills, with a patient and empathetic approach to problem-solving.
• Ability to work independently and collaboratively in a fast-paced environment.
• A strong commitment to maintaining confidentiality and data security.

Bonus Skills and Experience:

• Experience in working with City or County Offices / Administrations

CIC Team Member Benefits & Compensation:

• Competitive Salary: Start your career with an impressive starting salary ranging from $59,000 - $62,000 / year! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
• Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
• Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
• Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

Work Environment:

This is a remote/telecommuting position, but to ensure optimal collaboration and compliance with our regional operations, applicants must reside in one of the following states: Colorado, Illinois, Kansas, or Missouri.

 Please note to be considered for this position, you must take a Culture Index survey online at https://go.cultureindex.com/s/SghMbCzFY9.

Role Overview

As our Lead Software Engineer (Platform), you will lead the platform work in our Modernization lane - Azure environments, CI/CD, observability, and safe releases - and contribute to backend services in C#/.NET to support reliable delivery.

This is a senior-level individual contributor role (no direct reports) with high ownership and influence over platform standards and backend architectural patterns. "Lead" reflects technical scope and mentorship responsibilities, not people management. During the CTO's planned parental leave, you will be the primary day-to-day decision-maker for Modernization platform and architecture work, with documented context and clear decision rights.

Our new backend stack is C#/.NET using vertical slice architecture, backed by EF Core + SQL Server, running in Azure.

We value engineers who actively reduce complexity, design clear interfaces, and build systems that are easy to understand and change. Good judgment matters more than strict adherence to any one framework; we value clarity over ceremony.

Key Responsibilities

• Platform & Cloud Foundations
  • Establish and evolve our Azure approach for SaaS products (environments, identity/access patterns, secrets management).
  • Introduce pragmatic infrastructure practices that improve repeatability and clarity (infrastructure-as-code where it adds value).
  • Define baseline security and operational hygiene appropriate for government-adjacent software.
• Delivery, Reliability, and Observability
  • Define and implement CI/CD and release workflows that support frequent delivery and safe rollback.
  • Establish observability standards (logs, metrics, traces), with dashboards and alerting that shorten time-to-diagnosis.
  • Lead and improve incident response practices and ensure follow-up work translates into measurable reliability improvements.
• Backend Architecture & Implementation
  • Help shape backend patterns aligned with vertical slice architecture, keeping boundaries clear and complexity low.
  • Contribute to backend services and APIs in C#/.NET as needed, emphasizing maintainability and operational clarity.
  • Guide data access practices using EF Core and SQL Server (migrations, safe change management, performance fundamentals).
• Team Enablement & Engineering Culture
  • Mentor domain-expert engineers transitioning to modern stacks and practices, and help establish working agreements that make modernization sustainable (code review, pairing, technical guidance, standards-by-example).
  • Produce lightweight runbooks and architecture notes so knowledge is shared and durable.
  • Partner with the CTO and product/design leadership to sequence platform work that enables product delivery (without over-engineering).

Qualifications

• 8+ years of professional software engineering experience, with significant backend and systems ownership.
• Strong C#/.NET experience building production services and APIs.
• Experience operating production workloads in Azure (e.g., App Service, Functions, containers, Azure SQL, Service Bus, Storage).
• Experience with CI/CD pipelines and modern release practices.
• Strong SQL fundamentals; experience with EF Core and SQL Server in production environments.
• Demonstrated ability to design simple interfaces, reduce accidental complexity, and make pragmatic tradeoffs.
• Strong communication skills; able to teach, mentor, and align stakeholders on technical decisions.

Nice to have (not required)

• Experience with Infrastructure-as-Code (Terraform/Bicep/ARM/etc.).
• Experience modernizing legacy systems into SaaS products.
• Experience in regulated, security-sensitive, or audit-heavy environments.

Why Join Us

• Establish the platform and operational foundations for one of the most significant transformations in our company's history.
• Work directly with the CTO and have clear ownership over foundational engineering decisions, with meaningful influence on architecture and delivery practices.
• Build the delivery system - deployments, observability, and reliability - that enables multiple SaaS products to ship consistently over the next decade.
• Partner closely with product design and engineering peers to modernize complex, real-world government workflows.
• Join early and help shape the modernization effort; an additional wave of mid-level engineering hires will follow after two cornerstone senior hires.

CIC Team Member Benefits & Compensation:

• Competitive Salary: Start your career with an impressive starting salary ranging from $160,000 - $200,000 / year DOE! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
• Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
• Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
• Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

Work Environment:

This is a remote/telecommuting position, but to ensure optimal collaboration and compliance with our regional operations, applicants must reside in one of the following states: Colorado, Illinois, Kansas, or Missouri.

 Please note to be considered for this position, you must take a Culture Index survey online at https://go.cultureindex.com/s/SghMbCzFY9.

Role Overview

As a Senior Software Engineer (Frontend), you will lead frontend delivery in our Modernization lane - building workflow-heavy React + TypeScript applications and establishing the patterns that keep the codebase consistent and approachable as we scale.

This is a senior-level individual contributor role (no direct reports) with high ownership and influence over frontend standards. You will work in a tight loop with our Product Design Lead and platform/backend engineering to deliver clear, reliable user experiences for complex government workflows (forms, approvals, permissions, and data-heavy screens).

Our new frontend stack is React + TypeScript using feature-sliced design (a feature-oriented structure with clear boundaries), integrated with a C#/.NET backend API.

We value engineers who actively reduce complexity, design clear interfaces, and build systems that are easy to understand and change. Good judgment matters more than strict adherence to any one framework; we value clarity over ceremony.

Key Responsibilities

• Frontend Architecture & Foundations
  • Build and evolve our React + TypeScript architecture using feature-sliced design (or a comparable feature-oriented approach).
  • Establish pragmatic standards for state management, routing, data fetching, and error handling.
  • Create reusable building blocks for workflow-heavy UI (forms, validation patterns, tables/grids, permissions-aware behavior).
• Product Delivery & Collaboration
  • Ship production frontend features end-to-end, working closely with backend engineers on API contracts and integration patterns.
  • Partner with the Product Design Lead to implement consistent workflows and UI behavior across products.
  • Contribute to vertical-slice delivery across frontend and backend: small, shippable increments that reduce risk and improve feedback loops.
• Quality, Performance, and Maintainability
  • Set a pragmatic testing strategy that supports velocity and reliability (unit/integration/E2E where appropriate).
  • Diagnose and resolve performance issues common in data-heavy applications (rendering, caching, perceived latency, state bugs).
  • Raise the quality bar through code review and simple, teachable patterns - not over-engineered abstractions.
• Team Growth & Influence
  • Help establish frontend standards and working agreements that make future hires productive quickly.
  • Mentor incoming engineers as the modernization effort expands.
  • Contribute to an engineering culture focused on clarity, ownership, and long-term maintainability.

Qualifications

• 6+ years of professional software engineering experience with significant frontend ownership.
• Strong production experience with React and TypeScript.
• Experience building and maintaining complex application UIs (workflow-heavy forms, data-heavy screens, role/permission-aware UX).
• Strong debugging skills (state management issues, performance bottlenecks, edge cases).
• Ability to collaborate effectively with design and backend engineering and make tradeoffs explicit.
• Demonstrated preference for simple, maintainable designs over unnecessary architectural complexity.

Nice to have (not required)

• Experience with feature-sliced design (or similar modular, feature-oriented frontend architectures).
• Familiarity with backend concepts (APIs, auth flows, data modeling) sufficient to collaborate effectively.
• Experience implementing or integrating design systems.
• Practical accessibility familiarity.

Why Join Us

• Establish the frontend foundation for a major SaaS modernization effort and set standards that will shape how the team builds for years.
• Work in a tight partnership with a Product Design Lead and CTO to deliver consistent, customer-centered workflows.
• Build software used daily by local governments - real complexity, real constraints, real impact.
• High autonomy and clear ownership in a lean environment that values pragmatic delivery and long-term maintainability.
• Join early and help shape our modernization effort; an additional wave of mid-level engineering hires will follow after two cornerstone senior hires.

CIC Team Member Benefits & Compensation:

• Competitive Salary: Start your career with an impressive starting salary ranging from $130,000 - $170,000 / year DOE! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
• Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
• Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
• Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

Work Environment:

This position is based in the Greeley, CO office.  Remote employment is not available for this position.

Job Summary:

Do you enjoy new and varied work projects that change each day?  Do you like thinking outside of the box and creating problem solving?  Do you enjoy helping people and making an impact?  If yes, then this position is for you!

The Support Call Coordinator is responsible for answering / logging / routing customer support calls received via the internet and by phone.  Support Call Coordinators are also responsible for coordinating all customer related activity outside of Accounting for CIC’s customers.  This position is an entry level position where individuals learn about CIC and grow into various positions within the organization. 

Please note to be considered for this position, you must take a Culture Index survey online at https://go.cultureindex.com/s/SghMbCzFY9.

Core Responsibilities:

• Answer / Log / Route an average of 25 – 30 Support Calls per day.
• Coordinate Travel Preparations for Peopleware / Technical Staff including flight, hotel, and rental car reservations.
• Create Peoplewires for customer communications regarding upcoming training classes and software releases.
• Assist CIC’s Technical staff with scheduling software releases for customers.
• Maintain customer contact information in CIC’s systems.
• Prepare CIC’s standard documentation for customers.
• Assist behind the scenes with CIC Symposiums and Workshops.

Required Skills:

• 2-3 Years’ Experience with Call Entry and Handling
• Knowledge of Microsoft Products including Excel, Word, and PowerPoint
• Ability to multi-task and manage multiple priorities
• Excellent Written and Oral Communication Skills

Bonus Skills and Experience:

• Experience in working with K-12 Education software products and/or Governmental / Fund Accounting Software Systems
• Experience with Website Management Software
• General knowledge of PC’s / Networking / Printers

CIC Team Member Benefits & Compensation:

• Competitive Salary: Start your career with an impressive salary ranging from $15.50 - $28.00/ hour! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
• Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
• Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.