Careers

Education PEOPLEWARE Support Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:

• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less. 
• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
• Ensure that less than 10% of total calls are escalated to external resources.
• Handle / resolve after hours support calls as necessary.

Required Skills:

• Degree in Secondary Education, Accounting or equivalent experience required
• 1-2 years of Technical Support experience • Knowledge of Servers or PC networking
• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

• Experience in working with K-12 Education software products.

Salary Range:

$37,500 to $55,500 / year depending on experience and qualifications 

Education Training Specialist

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

Do you want to make a positive difference in the lives of students by training educators on tools that aid in improving school business process, communication to parents and delivery of instruction to students?  Are you a natural problem solver with expertise in training groups in diverse ways?  Do you enjoy sharing your expertise with people in different parts of the county?  If so, we have just the opportunity for you!

The Education Training Specialist position is responsible for delivery expert online and in-person training and consulting to educators, administrators and technical users of Infinite Campus and Tableau.  This exciting and challenging position will provide you with an outlet to exercise your passion for training and presenting and put you in a position to directly impact the lives of educators and students.

Core Responsibilities:

• Deliver training via online tools and in-person to K-12 School District customers
• Document and communicate issues reported in training by customers and escalate as appropriate 
• Consult and provide "outside of the box" solutions to complex customer problems
• Assist with CIC's Customer Service Support Helpdesk, when not conducting training
  

Required Skills:

• Technologically savvy
• Flexibility, agility, and quick-learner work style
• Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of participants
• Degree in Accounting, Secondary Education, or Equivalent Experience
• 3-5 Years' experience in the K-12 education industry and/or coroprate training
• Excellent communication skills, with a strong ability to communicate effectively with executive level management / K-12 school district leadership
• Ability to multi-task and manage multiple priorities
• Desire and availability to travel 50% of the time
  

Bonus Skills and Experience:

• Experience in working with K-12 Education software products
• Experience in working with Business Intelligence / Data Visualization software products
  

Salary:

$49,500 - $66,500 / Year Depending on Experience

Technical Development Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

Are you a natural problem solver with expertise in developing and enhancing programs? Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!

The Technical Development Coordinator position is responsible for developing software solutions in a multi-platform client / server and web-based environment. This exciting and challenging position will provide you with an outlet to exercise your passion for developing, and put you in a position to directly impact the lives of Government personnel.

Core Responsibilities:

• Program for six (6) or more simultaneous application development projects
• Complete project investigations including reporting findings and estimated hours
• Complete general and detail design specifications
• Complete coding and documentation per general and detail design specifications
• Participate in and complete unit testing / resulting object corrections as required
• Generate appropriate distribution media and distribute / install objects for completed projects.
• Act as a technical escalation support resource for CIC client help desk.

Required Skills:

• MIS or Computer Science Degree or equivalent software development experience
• 1-3 Years of Visual Basic
• 1-3 Years of VB.NET / ASP.NET
• 1-3 Years of MS SQL Server Database experience

Bonus Skills and Experience:

• Crystal Reports Experience
• Java Experience
• Tableau Experience
• SSRS Experience

Salary:

$49,500 - $66,500 / Year Depending on Experience

Technical Development Specialist

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

Are you a natural problem solver with expertise in developing and enhancing programs? Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!

The Technical Development Specialist position is responsible for developing software solutions in a multi-platform client / server and web-based environment. This exciting and challenging position will provide you with an outlet to exercise your passion for developing, and put you in a position to directly impact the lives of Government personnel.

Core Responsibilities:

• Program for ten (10) or more simultaneous application development projects
• Complete project investigations including reporting findings and estimated hours
• Complete general and detail design specifications
• Complete coding and documentation per general and detail design specifications
• Participate in and complete unit testing / resulting object corrections as required
• Generate appropriate distribution media and distribute / install objects for completed projects.
• Act as a technical escalation support resource for CIC client help desk.

Required Skills:

• MIS or Computer Science Degree or equivalent software development experience
• 5-7 Years of Visual Basic
• 5-7 Years of VB.NET / ASP.NET
• 5-7 Years MS SQL Server Database experience

Bonus Skills and Experience:

• Crystal Reports Experience
• Java Experience
• Tableau Experience
• SSRS Experience

Salary:

$72,000 - $95,500 / Year Depending on Experience