Careers

Technical Support Coordinator II

This position located out of the Greeley, CO office.  Applicants must be able to work in the Greeley, CO office.

Job Summary:

Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you!  The Technical Support Coordinator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity and application software.  This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.   

Core Responsibilities:

• Maintaining and optimizing CIC’s network and Server Farm performance for customer remote processing.
• Technical support for CIC personnel and customers with hardware, software, and connectivity issues.
• Maintains quality service by following organizational standards.
• Completing software and hardware installation projects for CIC personnel and customers.

Required Skills:

• Degree in MIS or Computer Science or relevant professional work experience.
• Experience installing and supporting connectivity of File Servers, PC’s, Scanners, Switches and Routers in a Windows Networking Environment.
• Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.
• Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

• Experience with VoIP Systems
• Experience with Firewalls
• Server Virtualization Experience

Salary Range:

$49,500 to $66,500 / year depending on experience and qualifications

Office Coordinator

This position located out of the Greeley, CO office.  Applicants must be able to work in the Greeley, CO office.

Job Description:

Professional, multi-tasking individual with excellent customer service and communication skills to work in our Administration Area. Must be able to work from 7:00 am - 4:00 pm, Monday through Friday in the Greeley, CO Office.

Responsibilities:

• Draft correspondences and other formal documents
• Answer inbound telephone calls
• Distribute incoming mail / shipments
• Prepare outgoing mail / shipments
• Printing marketing materials

Qualifications:

• Previous experience in office administration or other related fields
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• ​Strong organizational skills

Desired Qualifications:

• Knowledge of general Accounting procedures

Salary Range:

$15.50 - $20.00 / hr. or $32,000 - $43,500 / year depending on experience and qualifications

Education Account Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

Do you enjoy new and varied work projects that change each day?  Do you like thinking outside of the box and creating problem solving?  Do you enjoy helping people and making an impact?  If yes, then this position is for you!

The Education Account Coordinator position is responsible for managing the ongoing relationship of CIC’s customers, focusing on customer retention.  Education Account Specialists work with post-go live K-12 School District customers to manage expectations, resolve conflicts, lead ongoing status meetings, coordinate and schedule training and programming resources, and assist in sales activities.

Core Responsibilities:

• Develop and maintain relationships with school district main point of contact, as well as executive-level management / K-12 district leadership.

• Develop and manage project budgets, deliverables, timelines and requirements for post-go-live services (training and custom development).

• Demonstrate strong decision-making skills and provide recommendations on and implement policy and process improvement opportunities.

• Establish meeting agendas in advance of status meetings; coordinate attendees and their contributions/deliverables for each meeting; manage meeting times and topics; at the end of each meeting, document and communicate decisions made, what action items are due and by whom, when the next meeting will occur.

• Educate and encourage full-potential use of the Infinite Campus and Tableau software products in order to maximize customer retention.

• Identify areas of improvement and prescribe solutions to district software issues.This includes making recommendations for purchase of additional premium products and services.

• Assist sales and marketing team in arranging demonstrations, establishing stakeholders and closing sales.

Required Skills:

• Degree in Accounting, Secondary Education, or Equivalent Experience

• Proven experience in managing relationships with multiple customers

• Excellent communication skills, with a strong ability to communicate effectively with executive level management / K-12 school district leadership.

• Ability to multi-task and manage multiple priorities

• Ability to travel up to 10% of time worked

Bonus Skills and Experience:

• Experience in working with K-12 Education software products

• Experience in working with Business Intelligence / Data Visualization software products

Salary Range:

$60,000 to $77,500 / year depending on experience and qualifications, plus commissions on sale of additional products and services

Education PEOPLEWARE Support Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:

• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.

• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less. 

• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.

• Ensure that less than 10% of total calls are escalated to external resources.

• Handle / resolve after hours support calls as necessary.

Required Skills:

• Degree in Secondary Education, Accounting or equivalent experience required

• 1-2 years of Technical Support experience • Knowledge of Servers or PC networking

• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

• Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

• Experience in working with K-12 Education software products.

Salary Range:

$37,500 to $55,500 / year depending on experience and qualifications 

Education Training Specialist

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

Do you want to make a positive difference in the lives of students by training educators on tools that aid in improving school business process, communication to parents and delivery of instruction to students?  Are you a natural problem solver with expertise in training groups in diverse ways?  Do you enjoy sharing your expertise with people in different parts of the county?  If so, we have just the opportunity for you!

The Education Training Specialist position is responsible for delivery expert online and in-person training and consulting to educators, administrators and technical users of Infinite Campus and Tableau.  This exciting and challenging position will provide you with an outlet to exercise your passion for training and presenting and put you in a position to directly impact the lives of educators and students.

Core Responsibilities:

• Deliver training via online tools and in-person to K-12 School District customers

• Document and communicate issues reported in training by customers and escalate as appropriate 

• Consult and provide "outside of the box" solutions to complex customer problems

• Assist with CIC's Customer Service Support Helpdesk, when not conducting training

Required Skills:

• Technologically savvy

• Flexibility, agility, and quick-learner work style

• Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of participants

• Degree in Accounting, Secondary Education, or Equivalent Experience

• 3-5 Years' experience in the K-12 education industry and/or corporate training

• Excellent communication skills, with a strong ability to communicate effectively with executive level management / K-12 school district leadership

• Ability to multi-task and manage multiple priorities

• Desire and availability to travel 50% of the time

Bonus Skills and Experience:

• Experience in working with K-12 Education software products

• Experience in working with Business Intelligence / Data Visualization software products

Salary:

$60,000 - $77,500 / Year Depending on Experience

Government Peopleware Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO

Job Summary:

Do you enjoy new and varied work projects that change each day? Do you like thinking outside of the box and creative
problem solving? Do you enjoy helping people and making an impact? If yes, then this position is for you!

The Peopleware Coordinator position is responsible for managing customer software implementations for small to large
City and County customers. Peopleware Coordinators / Specialists work with the Customers and CIC Management to
achieve implementation expectations, resolve conflicts, coordinate and schedule training and bring customers to go-live on
our products.

Core Responsibilities:

• Participate in Transition Planning Meetings with CIC Resource Development / Marketing staff and Customers

• Develop and manage Transition Plans based on project budgets, deliverables, timelines and requirements.

• Demonstrate strong decision making and communication skills.

• Monitor installation and training for customer satisfaction and resolve project scheduling and customer conflicts

• Deliver training via online tools and in-person to customers

• Document and communicate issues reported in training by customers and escalate as appropriate

• Respond and resolve customer software issues via CIC’s Customer Service Support Helpdesk when not conducting training

Required Skills:

• Degree in Accounting, Business, or Equivalent Experience

• Excellent communication skills, with a strong ability to communicate effectively with executive level management as well as City and County Government leadership.

• Ability to multi-task and manage multiple priorities

• Ability to travel up to 30% of time worked annually

Bonus Skills and Experience:

• Experience in working with City, County, or School District Offices / Administrations

• Knowledge of PC Networking

• Advanced knowledge of Microsoft Products

Salary:

$49,500 - $66,500 / Year Depending on Experience

Technical Development Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

Are you a natural problem solver with expertise in developing and enhancing programs? Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!

The Technical Development Coordinator position is responsible for developing software solutions in a multi-platform client / server and web-based environment. This exciting and challenging position will provide you with an outlet to exercise your passion for developing, and put you in a position to directly impact the lives of Government personnel.

Core Responsibilities:

• Program for six (6) or more simultaneous application development projects

• Complete project investigations including reporting findings and estimated hours

• Complete general and detail design specifications

• Complete coding and documentation per general and detail design specifications

• Participate in and complete unit testing / resulting object corrections as required

• Generate appropriate distribution media and distribute / install objects for completed projects.

• Act as a technical escalation support resource for CIC client help desk.

Required Skills:

• MIS or Computer Science Degree or equivalent software development experience

• 1-3 Years of Visual Basic

• 1-3 Years of VB.NET / ASP.NET

• 1-3 Years of MS SQL Server Database experience

Bonus Skills and Experience:

• Crystal Reports Experience

• Java Experience

• Tableau Experience

• SSRS Experience

Salary:

$49,500 - $66,500 / Year Depending on Experience

Technical Development Specialist

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

Are you a natural problem solver with expertise in developing and enhancing programs? Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!

The Technical Development Specialist position is responsible for developing software solutions in a multi-platform client / server and web-based environment. This exciting and challenging position will provide you with an outlet to exercise your passion for developing, and put you in a position to directly impact the lives of Government personnel.

Core Responsibilities:

• Program for ten (10) or more simultaneous application development projects

• Complete project investigations including reporting findings and estimated hours

• Complete general and detail design specifications

• Complete coding and documentation per general and detail design specifications

• Participate in and complete unit testing / resulting object corrections as required

• Generate appropriate distribution media and distribute / install objects for completed projects.

• Act as a technical escalation support resource for CIC client help desk.

Required Skills:

• MIS or Computer Science Degree or equivalent software development experience

• 5-7 Years of Visual Basic

• 5-7 Years of VB.NET / ASP.NET

• 5-7 Years MS SQL Server Database experience

Bonus Skills and Experience:

• Crystal Reports Experience

• Java Experience

• Tableau Experience

• SSRS Experience

Salary:

$72,000 - $95,500 / Year Depending on Experience