Careers

Join our Peopleware Team

Our Story

After 20 years in the banking business, which included management of a large data processing service center, Larry Bohlender began his second career in 1981 and established Computer Information Concepts, Inc. (CIC) as its sole employee. 

Our Mission

Listen to our Customers
  Listen to our Market
    Listen to our Vendors
       Respond
         Respond
            Respond
              QUICKLY!

Current Openings

Education PEOPLEWARE Support Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE


Job Summary:
CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:
  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less. 
  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
  • Ensure that less than 10% of total calls are escalated to external resources.
  • Handle / resolve after hours support calls as necessary.
Required Skills:
  • Degree in Secondary Education, Accounting or equivalent experience required
  • 1-2 years of Technical Support experience • Knowledge of Servers or PC networking
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
  • Experience in working with K-12 Education software products.
Salary Range:
$37,500 to $55,500 / year depending on experience and qualifications 


Education PEOPLEWARE Support Supervisor

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE


Job Summary:
CIC is looking for a Support Team Supervisor with excellent communication, organizational and customer relationship
skills to supervise our Peopleware Support Team. This position will have hands-on supervisor responsibilities for a
team of 7+ Peopleware Support Coordinators / Specialists who support Infinite Campus and Tableau software as well
as act as a Support Resource for CIC’s Customer Help Desk.

 

Core Responsibilities:

  • Schedule initial and on-going product training / certification of staff members.

  • Review and analyze data collected to project support call volume to identify staffing needs.

  • Use data / reports to make recommendations for improvement in the quality of support delivered to our customers.

  • Maintain team goals for call response and resolution to CIC’s customer support calls.

  • Recruit / Interview / Hire / Review Education Support Coordination Staff

  • Work with CIC’s external business partners to ensure customer satisfaction.

  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.

Required Skills:

  • Relevant professional work experience, including software support and personnel management two (2) years or more relevant experience preferred.

  • Experience in analyzing data and using data to improve quality of services delivered.

  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers, and internal staff.

  • Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

  • Experience in working with K-12 Education software products

  • Experience in working with Business Intelligence / Data Visualization software products

Salary Range:
$60,000 to $77,500 / year depending on experience and qualifications


Education Training Specialist

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:
Do you want to make a positive difference in the lives of students by training educators on tools that aid in improving school business processes, communication to parents and delivery of instruction to students?  Are you a natural problem solver with expertise in training groups in diverse ways?  Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!
 The Education Training Specialist position is responsible for delivering expert online and in-person training and consulting to educators, administrators and technical users of Infinite Campus and Tableau.  This exciting and challenging position will provide you with an outlet to exercise your passion for training and presenting and put you in a position to directly impact the lives of educators and students. 
  
Core Responsibilities:
·      Deliver training via online tools and in-person to K-12 School District customers
·     Document and communicate issues reported in training by customers and escalate as appropriate
·     Consult and provide “outside of the box” solutions to complex customer problems
·     Assist with CIC’s Customer Service Support Helpdesk, when not conducting training
 
Required Skills:
·         Technologically savvy
·         Flexibility, agility, and quick-learner work style
·         Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of participants
·         Degree in Accounting, Secondary Education, or Equivalent Experience
·         3-5 Years’ experience in the K-12 education industry and / or corporate training
·         Excellent communication skills, with a strong ability to communicate effectively with executive level management / K-12 school district leadership.
·         Ability to multi-task and manage multiple priorities
·         Desire and availability to travel 30% of the time
 
Bonus Skills and Experience:
·         Experience in working with K-12 Education software products
·         Experience in working with Business Intelligence / Data Visualization software products
 

Salary Range: $60,000 to $77,500 / year depending on experience and qualifications 

Government PEOPLEWARE Support Coordinator

This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO


Job Summary:

CIC is looking for Government Peopleware Support Coordinators with excellent communication and people skills to support our Records Management, Budgetary / Fund Accounting, Tax Administration and Payroll / Personnel products for Cities and Counties in multiple states.

Core Responsibilities:

  • Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.

  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.

  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.

  • Ensure that less than 10% of total calls are escalated to external resources.

  • Handle / resolve after hours support calls as necessary.

Required Skills:

  • Degree in Accounting, Business, or Equivalent Experience

  • Knowledge of Servers or PC networking

  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

  • Experience in working with City or County Offices / Administrations

 Salary Range:

$37,500 - $55,000 / year depending on experience and qualifications

 


Technical Support Coordinator II
 

This position is based in the Greeley, CO Corporate Office.  This position is not a telecommuting position.

Job Summary:
Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you!  The Technical Support Coordinator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity, and application software.  This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.   
 
Core Responsibilities:
  • Maintaining and optimizing CIC’s network and Server Farm performance for customer remote processing.
  • Technical support for CIC personnel and customers with hardware, software, and connectivity issues.
  • Maintains quality service by following organizational standards.
  • Completing software and hardware installation projects for CIC personnel and customers.
 Required Skills:
  • Degree in MIS or Computer Science or relevant professional work experience.
  • Experience installing and supporting connectivity of File Servers, PC’s, Scanners, Switches and Routers in a Windows Networking Environment.
  • Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.
  • Ability to multi-task and manage multiple priorities.
Bonus Skills and Experience:
  • Experience with VoIP Systems
  • Experience with Firewalls
  • Server Virtualization Experience
Salary Range:
$49,500 to $66,500 / year depending on experience and qualifications

Perks & Benefits

Competitive Pay

Competitive salary with paid vacation and sick leave

Health Care

Health, Dental, Vision, Life, Long + Short Term Disability Insurance

Retirement Savings

401k, plus a company contribution

Work From Home

Work from your home office

Food and Snacks

Lunch, snacks and beverages provided

Tuition Reimbursement

Reimbursement of higher education expenses

Human Resources


Computer Information Concepts, Inc.
Attn: Human Resources
2843 31st Avenue, Greeley, Colorado 80631
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.