Careers

Education PEOPLEWARE Support Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less. 
• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
• Ensure that less than 10% of total calls are escalated to external resources.
• Handle / resolve after hours support calls as necessary.

• Degree in Secondary Education, Accounting or equivalent experience required
• 1-2 years of Technical Support experience • Knowledge of Servers or PC networking
• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

• Experience in working with K-12 Education software products.

Education PEOPLEWARE Support Supervisor

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:
CIC is looking for a Support Team Supervisor with excellent communication, organizational and customer relationship
skills to supervise our Peopleware Support Team. This position will have hands-on supervisor responsibilities for a
team of 7+ Peopleware Support Coordinators / Specialists who support Infinite Campus and Tableau software as well
as act as a Support Resource for CIC’s Customer Help Desk.
 

Core Responsibilities:

• Schedule initial and on-going product training / certification of staff members.

• Review and analyze data collected to project support call volume to identify staffing needs.

• Use data / reports to make recommendations for improvement in the quality of support delivered to our customers.

• Maintain team goals for call response and resolution to CIC’s customer support calls.

• Recruit / Interview / Hire / Review Education Support Coordination Staff

• Work with CIC’s external business partners to ensure customer satisfaction.

• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.

Required Skills:

• Relevant professional work experience, including software support and personnel management two (2) years or more relevant experience preferred.

• Experience in analyzing data and using data to improve quality of services delivered.

• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

• Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers, and internal staff.

• Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

• Experience in working with K-12 Education software products

• Experience in working with Business Intelligence / Data Visualization software products

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Salary Range: $60,000 to $77,500 / year depending on experience and qualifications 

Government PEOPLEWARE Support Coordinator

This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO

Job Summary:

CIC is looking for Government Peopleware Support Coordinators with excellent communication and people skills to support our Records Management, Budgetary / Fund Accounting, Tax Administration and Payroll / Personnel products for Cities and Counties in multiple states.

Core Responsibilities:

• Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.

• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.

• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.

• Ensure that less than 10% of total calls are escalated to external resources.

• Handle / resolve after hours support calls as necessary.

Required Skills:

• Degree in Accounting, Business, or Equivalent Experience

• Knowledge of Servers or PC networking

• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

• Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

• Experience in working with City or County Offices / Administrations

 Salary Range:

$37,500 - $55,000 / year depending on experience and qualifications

This position is based in the Greeley, CO Corporate Office.  This position is not a telecommuting position.