After 20 years in the banking business, which included management of a large data processing service center, Larry Bohlender began his second career in 1981 and established Computer Information Concepts, Inc. (CIC) as its sole employee.
Education PEOPLEWARE Support Coordinator
This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE
Education PEOPLEWARE Support Supervisor
This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE
Job Summary:
CIC is looking for a Support Team Supervisor with excellent communication, organizational and customer relationship
skills to supervise our Peopleware Support Team. This position will have hands-on supervisor responsibilities for a
team of 7+ Peopleware Support Coordinators / Specialists who support Infinite Campus and Tableau software as well
as act as a Support Resource for CIC’s Customer Help Desk.
Core Responsibilities:
Schedule initial and on-going product training / certification of staff members.
Review and analyze data collected to project support call volume to identify staffing needs.
Use data / reports to make recommendations for improvement in the quality of support delivered to our customers.
Maintain team goals for call response and resolution to CIC’s customer support calls.
Recruit / Interview / Hire / Review Education Support Coordination Staff
Work with CIC’s external business partners to ensure customer satisfaction.
Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
Required Skills:
Relevant professional work experience, including software support and personnel management two (2) years or more relevant experience preferred.
Experience in analyzing data and using data to improve quality of services delivered.
Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers, and internal staff.
Ability to multi-task and manage multiple priorities.
Bonus Skills and Experience:
Experience in working with K-12 Education software products
Experience in working with Business Intelligence / Data Visualization software products
This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE
Salary Range: $60,000 to $77,500 / year depending on experience and qualifications
Government PEOPLEWARE Support Coordinator
This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO
Job Summary:
CIC is looking for Government Peopleware Support Coordinators with excellent communication and people skills to support our Records Management, Budgetary / Fund Accounting, Tax Administration and Payroll / Personnel products for Cities and Counties in multiple states.
Core Responsibilities:
Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.
Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
Ensure that less than 10% of total calls are escalated to external resources.
Handle / resolve after hours support calls as necessary.
Required Skills:
Degree in Accounting, Business, or Equivalent Experience
Knowledge of Servers or PC networking
Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
Experience in working with City or County Offices / Administrations
Salary Range:
$37,500 - $55,000 / year depending on experience and qualifications
This position is based in the Greeley, CO Corporate Office. This position is not a telecommuting position.
Competitive salary with paid vacation and sick leave
Health, Dental, Vision, Life, Long + Short Term Disability Insurance
401k, plus a company contribution
Work from your home office
Lunch, snacks and beverages provided
Reimbursement of higher education expenses
Computer Information Concepts, Inc.
Attn: Human Resources
2843 31st Avenue, Greeley, Colorado 80631
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.