Careers

Administrative Assistant

This position is based in the Greeley, CO Office

Education Support Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less. 
• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
• Ensure that less than 10% of total calls are escalated to external resources.
• Handle / resolve after hours support calls as necessary.

• Degree in Secondary Education, Accounting or equivalent experience required
• 1-2 years of Technical Support experience • Knowledge of Servers or PC networking
• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

• Experience in working with K-12 Education software products.

Education Support Supervisor

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:
CIC is looking for a Support Team Supervisor with excellent communication, organizational and customer relationship
skills to supervise our Peopleware Support Team. This position will have hands-on supervisor responsibilities for a
team of 7+ Peopleware Support Coordinators / Specialists who support Infinite Campus and Tableau software as well
as act as a Support Resource for CIC’s Customer Help Desk.
 

Core Responsibilities:

• Schedule initial and on-going product training / certification of staff members.

• Review and analyze data collected to project support call volume to identify staffing needs.

• Use data / reports to make recommendations for improvement in the quality of support delivered to our customers.

• Maintain team goals for call response and resolution to CIC’s customer support calls.

• Recruit / Interview / Hire / Review Education Support Coordination Staff

• Work with CIC’s external business partners to ensure customer satisfaction.

• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.

Required Skills:

• Relevant professional work experience, including software support and personnel management two (2) years or more relevant experience preferred.

• Experience in analyzing data and using data to improve quality of services delivered.

• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

• Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers, and internal staff.

• Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

• Experience in working with K-12 Education software products

• Experience in working with Business Intelligence / Data Visualization software products

Government Training Specialist

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO

Job Summary:

Do you want to make a positive difference in the lives of students by training City and County users on tools that aid in improving local governments?  Are you a natural problem solver with expertise in training groups in diverse ways?  Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!

The Government Training Specialist position is responsible for delivering expert online and in-person training and consulting to Treasurers, Clerks, Register of Deeds, and Payroll Administrators and technical users of CIC’s software.  This exciting and challenging position will provide you with an outlet to exercise your passion for training and presenting and put you in a position to directly impact the lives of local Government personnel.   

Core Responsibilities:

• Deliver training via online tools and in-person to City and County Administrator
• Document and communicate issues reported in training by customers and escalate as appropriate
• Consult and provide “outside of the box” solutions to complex customer problems
• Assist with CIC’s Customer Service Support Helpdesk, when not conducting training

Required Skills:

• Technologically savvy
• Flexibility, agility, and quick-learner work style
• Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of participants
• Degree in Accounting, Business, or Equivalent Experience
• 3-5 Years’ experience in the City / County industry and / or corporate training
• Excellent communication skills, with a strong ability to communicate effectively with executive level management / City / County leadership.
• Ability to multi-task and manage multiple priorities
• Desire and availability to travel 50% of the time

Bonus Skills and Experience:

• Experience in working with accounting software products
• Experience in working with Business Intelligence / Data Visualization software products

Salary Range:

• $60,000 – $82,000 / year depending on experience and qualifications

Government Project Specialist

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO

Job Summary:

Do you enjoy new and varied work projects that change each day?  Do you like thinking outside of the box and creating problem solving?  Do you enjoy helping people and making an impact?  If yes, then this position is for you!

 The Government Project Specialist position is responsible for managing the complete life cycle of straight-forward to moderately complex projects for small to mid-sized Cities and Counties, including planning, execution, and closeout to ensure planned results are achieved on time. Government Project Specialists work with customers to manage expectations, resolve conflicts, lead ongoing status meetings, and coordinate and schedule training and programming resources to bring city and county customers to go-live, and transition to post-go live support. 

 Core Responsibilities:

• Lead Implementation / Kick-Off Meetings
• Develop and manage detailed Implementation Plans based on project budgets, deliverables, timelines and requirements.
• Demonstrate strong decision-making skills and provide recommendations on and implement policy and process improvement opportunities.
• Establish meeting agendas in advance of project meetings; coordinate attendees and their contributions/deliverables for each meeting; manage meeting times and topics; at the end of each meeting, document and communicate decisions made, what action items are due and by whom, when the next meeting will occur.
• Appropriately set and manage customer and team expectations.
• Maintain an issues list and manage the deliverables and resolution of those issues in an effective and timely manner; use judgment in escalating issues when appropriate.

Required Skills:

• Degree in Accounting, Business, or Equivalent Experience
• Proven experience in leading multiple, simultaneous IT project management and systems implementations.
• Proven track record in successful project completion (on-time, on-budget, goals met).
• Excellent communication skills, with a strong ability to communicate effectively with executive level management / City / County leadership.
• Ability to multi-task and manage multiple priorities
• Ability to travel up to 25% of time worked

Bonus Skills and Experience:

• Experience in working with Accounting software products
• Experience in working with Business Intelligence / Data Visualization software products
• PMP / PMI Certification

Salary Range:

• $60,000 to $82,000 / year depending on experience and qualifications  

Government Support Coordinator

This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO

Job Summary:

CIC is looking for Government Peopleware Support Coordinators with excellent communication and people skills to support our Records Management, Budgetary / Fund Accounting, Tax Administration and Payroll / Personnel products for Cities and Counties in multiple states.

Core Responsibilities:

• Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.

• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.

• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.

• Ensure that less than 10% of total calls are escalated to external resources.

• Handle / resolve after hours support calls as necessary.

Required Skills:

• Degree in Accounting, Business, or Equivalent Experience

• Knowledge of Servers or PC networking

• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

• Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

• Experience in working with City or County Offices / Administrations

 Salary Range:

$37,500 - $55,000 / year depending on experience and qualifications

This position is based in the Greeley, CO Corporate Office.  This position is not a telecommuting position.