Careers

Join our Peopleware Team

Our Story

After 20 years in the banking business, which included management of a large data processing service center, Larry Bohlender began his second career in 1981 and established Computer Information Concepts, Inc. (CIC) as its sole employee. 

Our Mission

Listen to our Customers
  Listen to our Market
    Listen to our Vendors
       Respond
         Respond
            Respond
              QUICKLY!

Current Openings


Education Peopleware Support Coordinator

This is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – Colorado, Illinois, Iowa, Kansas or Missouri


Job Summary:

CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:

  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
  • Ensure that less than 10% of total calls are escalated to external resources.
  • Handle / resolve after hours support calls as necessary.

Required Skills:

  • Degree in Secondary Education, Accounting or equivalent experience required
  • 1-2 years of Technical Support experience
  • Knowledge of Servers or PC networking
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

  • Experience in working with K-12 Education software products

CIC Team Member Benefits & Compensation:

  • Competitive Salary: Start your career with an impressive salary ranging from $20.00 - $28.00 / hour! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
  • Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
  • Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
  • Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
  • Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

 




Education Peopleware Support Supervisor

This is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – Colorado, Illinois, Iowa, Kansas or Missouri


Job Summary:

CIC is looking for a Support Team Supervisor with excellent communication, organizational and customer relationship skills to supervise our Peopleware Support Team.  This position will have hands-on supervisor responsibilities for a team of 9+ Peopleware Support Coordinators / Specialists who support Infinite Campus and Tableau software as well as act as a Support Resource for CIC’s Customer Help Desk.

Core Responsibilities:

  • Schedule initial and on-going product training / certification of staff members.
  • Review and analyze data collected to project support call volume to identify staffing needs.
  • Use data / reports to make recommendations for improvement in the quality of support delivered to our customers.
  • Maintain team goals for call response and resolution to CIC’s customer support calls.
  • Recruit / Interview / Hire / Review Education Support Coordination Staff
  • Work with CIC’s external business partners to ensure customer satisfaction.
  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.

Required Skills:

  • Relevant professional work experience, including software support and personnel management two (2) years or more relevant experience preferred.
  • Experience in analyzing data and using data to improve quality of services delivered.
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers, and internal staff.
  • Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

  • Experience in working with K-12 Education software products
  • Experience in working with Business Intelligence / Data Visualization software products

CIC Team Member Benefits & Compensation:

  • Competitive Salary: Start your career with an impressive salary ranging from $65,000 - $95,000 / year! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
  • Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
  • Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
  • Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
  • Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

 




Government Peopleware Support Coordinator

This is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – Colorado, Illinois, Kansas or Missouri


Job Summary:

Are you ready for a role that challenges you with new projects every day? Do you thrive on thinking outside the box and solving problems in creative ways? If you love helping people and making a real difference, we want you on our team!

CIC is looking for dynamic, tech-savvy individuals to join our Government Peopleware Support Team. You'll be at the forefront of supporting our Records Management, Budgetary/Fund Accounting, Tax Administration, and Payroll/Personnel systems for cities and counties across multiple states.

As a key player on this team, you'll be delivering top-tier support to our clients, managing requests, troubleshooting issues, and working closely with other CIC teams to escalate and resolve complex challenges. You'll also take charge of coordinating all production incidents and proactively handling system alerts to keep everything running smoothly.

This is your chance to jumpstart your tech career and make a tangible impact! Whether you’re a problem solver or a tech enthusiast, this role offers the perfect platform to grow and shine.

Core Responsibilities:

  • Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.
  • Log and track all support requests in a helpdesk ticketing system, maintaining accurate and up-to-date records of issues and resolutions.
  • Install, and update software applications, and hardware peripherals.
  • Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring timely and accurate handoff.
  • Assist in maintaining and updating IT documentation, knowledge base articles, and standard operating procedures.
  • Resolve an average of 8 – 12 Support Calls per day with an average response time of 40 minutes or less and an average resolution time of 40 minutes or less.
  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
  • Ensure that less than 15% of total calls are escalated to external resources.
  • Handle / resolve after hours support calls as necessary.

Required Skills:

  • Degree in Accounting, Business, or Equivalent Experience
  • Knowledge of Servers or PC networking
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Proven experience in a customer-facing technical or software support role or relevant experience.
  • Excellent communication and customer service skills, with a patient and empathetic approach to problem-solving.
  •  Ability to work independently and collaboratively in a fast-paced environment.
  • A strong commitment to maintaining confidentiality and data security.

Bonus Skills and Experience:

  • Experience in working with City or County Offices / Administrations

CIC Team Member Benefits & Compensation:

  • Competitive Salary: Start your career with an impressive salary ranging from $15.50 - $29.00 / hour! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
  • Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
  • Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
  • Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
  • Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

 




Government Peopleware Support Specialist

This is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – Colorado, Illinois, Kansas or Missouri


Job Summary:

Are you an accounting professional or do you have experience supporting customers who use accounting, payroll, or tax software? Do you have a background in city or county government administration? CIC is seeking skilled individuals with these backgrounds to join our Government Peopleware Support Team!

In this role, you’ll provide critical support for software systems such as Records Management, Budgetary/Fund Accounting, Tax Administration, and Payroll/Personnel, used by cities and counties across multiple states. You'll work directly with local governments to resolve software issues, manage inquiries, and collaborate with internal teams to ensure smooth operations.

If you love problem-solving, have a strong attention to detail, and are passionate about helping local governments succeed, this is the perfect role for you!

Core Responsibilities:

  • Master CIC’s software products to provide exceptional support for customers using our Help Desk system.
  • Log, track, and resolve support requests in a helpdesk ticketing system, ensuring accurate documentation of issues and resolutions.
  • Assist clients with troubleshooting for accounting, payroll / personnel and tax administration systems.
  • Escalate unresolved issues to advanced support teams and follow through to ensure customer satisfaction.
  • Proactively manage production incidents and system alerts to minimize downtime.
  • Resolve an average of 10–15 support calls per day, maintaining a response and resolution time of 35 minutes or less.
  • Ensure customer support calls are resolved within 72 business hours and keep escalations below 10%.

Required Skills:

  • Degree in Accounting, Business, or Relevant Experience in Accounting, Payroll, or Tax Software Support (equivalent experience will be considered in place of a degree).
  • Experience with Microsoft Office tools (Word, Excel, PowerPoint, and Outlook).
  • Proven experience in customer-facing technical or software support roles.
  • Strong communication and problem-solving skills with a customer-first attitude.
  • Ability to work independently and collaboratively in a remote environment.
  • Commitment to maintaining confidentiality and data security.

Bonus Skills and Experience:

  • Experience working with City or County government offices or administrations.
  • Knowledge of government financial operations or experience supporting government software systems.

CIC Team Member Benefits & Compensation:

  • Competitive Salary: $59,000 to $70,500 annually, based on experience and location, with opportunities for growth.
  • Work from Home: Enjoy the flexibility of working remotely from the comfort of your home.
  • Health & Wellness: Comprehensive medical, dental, and vision coverage with CIC covering 75% of the monthly premiums.
  • Retirement Planning: 401k plan with company contributions to support your long-term financial goals.
  • Generous Time Off: Paid vacation, sick leave, and holidays to maintain a healthy work-life balance.

Ready to bring your accounting or government expertise to a tech-driven support role? Apply today to join our team and help make a real impact on local governments across the country!

 



Technical Development Coordinator - Education Team

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE or WY


Job Description:

The Technical Development Coordinator position is responsible for data conversions and custom programming for customers using the Infinite Campus Student Information System.  This exciting and challenging position will provide you with an outlet to exercise your passion for developing, and put you in a position to directly impact the lives of Education personnel.   

Core Responsibilities:

  • Program for eight (8) or more simultaneous application development projects
  • Complete project investigations including reporting findings and estimated hours
  • Complete general and detail design specifications
  • Complete coding and documentation per general and detail design specifications
  • Participate in and complete unit testing / resulting object corrections as required
  • Generate appropriate distribution media and distribute / install objects for completed projects
  • Act as a technical escalation support resource for CIC client help desk

Required Skills:

  • 3-5+ Years Microsoft SQL Server scripting and SQL Server Reporting Services (SSRS) experience
  • 3-5+ Years Java / Java Scripting experience 
  • MIS or Computer Science Degree or equivalent software development experience

Bonus Skills and Experience:

  • Tableau Dashboard / Visualization development experience
  • ASP.NET Experience

Salary Range:

$60,000 to $82,000 / year depending on experience and qualifications


Technical Development Coordinator - Government Team

Work Environment:

This is a remote/telecommuting position, but to ensure optimal collaboration and compliance with our regional operations, applicants must reside in one of the following states: Colorado, Illinois, Kansas, or Missouri.

 Job Summary:

The Technical Development Coordinator is responsible for providing technical assistance, troubleshooting, and code maintenance for existing software applications. This role involves working closely with developers, QA teams, and end-users to resolve issues, implement minor enhancements, and ensure that software applications perform optimally. The Support Programmer plays a critical role in maintaining the stability and reliability of the software while contributing to ongoing improvements.

Key Responsibilities:

  • Technical Support & Troubleshooting:
    • Analyze, debug, and resolve issues in software applications, ensuring minimal disruption to end users.
    • Collaborate with other teams, including QA and development, to identify root causes of software issues.
    • Provide timely and effective technical support to customers and internal teams.
  • Code Maintenance & Updates:
    • Review and modify existing code to fix bugs, enhance functionality, and improve performance.
    • Implement minor feature enhancements as requested by stakeholders or identified during troubleshooting.
    • Ensure that all code changes are thoroughly tested and documented.
  • Collaboration & Communication:
    • Work closely with software developers to understand codebases, application architecture, and development processes.
    • Communicate effectively with non-technical stakeholders to explain issues, solutions, and timelines.
    • Participate in team meetings and contribute to discussions on improving software stability and performance.
  • Continuous Improvement:
    • Stay updated on the latest programming techniques, tools, and industry trends.
    • Suggest and implement process improvements to streamline support and maintenance tasks.
    • Proactively identify areas in the codebase or applications that could benefit from optimization or refactoring.
  • Documentation:
    • Maintain clear and detailed documentation of all support activities, code changes, and troubleshooting steps.
    • Create and update user manuals, troubleshooting guides, and other relevant documentation as needed.

Required Skills:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 1-3 years of experience in software development, support, or a related role.
  • 1-3 Years of VB.NET (.NET Forms with Visual Basic programming language) experience
  • 1-3 Years MS SQL Server Database experience
  • Strong problem-solving and analytical skills, with a focus on debugging and troubleshooting.
  • Proficiency in writing and maintaining code in multiple programming languages.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Strong communication skills, with the ability to explain technical issues to non-technical users.

Bonus Skills and Experience:

  • Crystal Reports experience
  • SSRS experience
  • Tableau experience
  • 1-3 Years ASP.NET (Active Server Pages with VB and/or Java programming languages) experience

Salary Range:

Annual Salary Range: $75,000 - $95,000 (Salaries are paid bimonthly)

Annual Anticipated Hiring Range: $75,000 - $95,000 (Salaries are paid bimonthly) depending on experience and qualifications.


Technical Development Specialist - Government Team

Work Environment:

This is a remote/telecommuting position, but to ensure optimal collaboration and compliance with our regional operations, applicants must reside in one of the following states: Colorado, Illinois, Kansas, or Missouri.

Job Summary:

We are looking for a talented and motivated Software Developer to join our dynamic team. In this role, you will design, develop, test, and maintain software applications and systems that drive our business forward. You will collaborate with cross-functional teams to deliver high-quality software solutions that meet our clients’ needs and exceed their expectations. If you’re passionate about coding, problem-solving, and innovation, we’d love to hear from you!

  • Key Responsibilities:
    • Design, develop, and implement software applications and systems based on project requirements and technical specifications.
    • Write clean, maintainable, and efficient code in languages such as VB.NET, VB 6.0, or others relevant to the project.
    • Participate in all stages of the software development lifecycle, including analysis, design, coding, testing, and deployment.
  • Collaboration & Communication:
    • Work closely with other developers, product managers, and stakeholders to gather and understand requirements, and provide technical input on project scope and feasibility.
    • Participate in code reviews, provide constructive feedback, and ensure adherence to coding standards and best practices.
    • Communicate effectively with team members and clients, providing updates on progress, addressing issues, and delivering solutions in a timely manner.
  • Testing & Quality Assurance:
    • Develop and execute unit tests, integration tests, and other testing strategies to ensure software quality and reliability.
    • Identify and fix bugs, performance issues, and other technical problems in a proactive manner.
    • Continuously improve software by incorporating feedback and leveraging best practices in testing and quality assurance.
  • Documentation & Support:
    • Create and maintain detailed documentation for software applications, including design documents, user manuals, and technical specifications.
    • Provide technical support and troubleshooting for software issues, and assist with user training and onboarding as needed.
    • Stay updated with the latest industry trends, technologies, and best practices to contribute to ongoing improvement and innovation.
  • Project Management:
    • Assist in project planning, estimation, and task management to ensure timely delivery of software projects.
    • Collaborate with project managers to define project goals, timelines, and milestones.
    • Adapt to changing priorities and manage multiple tasks efficiently.

Required Skills:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 5-7 years of experience in software development, support, or a related role.
  • 5-7 Years of VB.NET (.NET Forms with Visual Basic programming language) experience
  • 5-7 Years MS SQL Server Database experience
  • Strong problem-solving and analytical skills, with a focus on debugging and troubleshooting.
  • Proficiency in writing and maintaining code in multiple programming languages.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Strong communication skills, with the ability to explain technical issues to non-technical users.

Bonus Skills and Experience:

  • Crystal Reports experience
  • SSRS experience
  • Tableau experience
  • 5-7 Years ASP.NET (Active Server Pages with VB and/or Java programming languages) experience

Salary Range:

Annual Salary Range: $80,000 - $150,000 (Salaries are paid bimonthly)

Annual Anticipated Hiring Range: $80,000 - $100,000 (Salaries are paid bimonthly) depending on experience and qualifications.


Impersonation Notice

We are aware that impersonators may attempt to appear as though they are working on behalf of CIC.  Please be aware that only resources and communications from the address cicesp.com are legitimate.  If you receive communication from any other domain or have any doubts about the authenticity of communication, please contact us directly through our website to verify.  

Perks & Benefits

Competitive Pay

Competitive salary with paid vacation and sick leave

Health Care

Health, Dental, Vision, Life, Long + Short Term Disability Insurance

Retirement Savings

401k, plus a company contribution

Work From Home

Work from your home office

Food and Snacks

Lunch, snacks and beverages provided

Tuition Reimbursement

Reimbursement of higher education expenses

Human Resources


Computer Information Concepts, Inc.
Attn: Human Resources
2843 31st Avenue, Greeley, Colorado 80631
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.