Careers

Education PEOPLEWARE Support Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:

• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.

• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less. 

• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.

• Ensure that less than 10% of total calls are escalated to external resources.

• Handle / resolve after hours support calls as necessary.

Required Skills:

• Degree in Secondary Education, Accounting or equivalent experience required

• 1-2 years of Technical Support experience • Knowledge of Servers or PC networking

• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

• Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

• Experience in working with K-12 Education software products.

Salary Range:

$37,500 to $55,500 / year depending on experience and qualifications 

Government Peopleware Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO

Job Summary:

Do you enjoy new and varied work projects that change each day? Do you like thinking outside of the box and creative
problem solving? Do you enjoy helping people and making an impact? If yes, then this position is for you!

The Peopleware Coordinator position is responsible for managing customer software implementations for small to large
City and County customers. Peopleware Coordinators / Specialists work with the Customers and CIC Management to
achieve implementation expectations, resolve conflicts, coordinate and schedule training and bring customers to go-live on
our products.

Core Responsibilities:

• Participate in Transition Planning Meetings with CIC Resource Development / Marketing staff and Customers

• Develop and manage Transition Plans based on project budgets, deliverables, timelines and requirements.

• Demonstrate strong decision making and communication skills.

• Monitor installation and training for customer satisfaction and resolve project scheduling and customer conflicts

• Deliver training via online tools and in-person to customers

• Document and communicate issues reported in training by customers and escalate as appropriate

• Respond and resolve customer software issues via CIC’s Customer Service Support Helpdesk when not conducting training

Required Skills:

• Degree in Accounting, Business, or Equivalent Experience

• Excellent communication skills, with a strong ability to communicate effectively with executive level management as well as City and County Government leadership.

• Ability to multi-task and manage multiple priorities

• Ability to travel up to 30% of time worked annually

Bonus Skills and Experience:

• Experience in working with City, County, or School District Offices / Administrations

• Knowledge of PC Networking

• Advanced knowledge of Microsoft Products

Salary:

$49,500 - $66,500 / Year Depending on Experience

Technical Development Specialist

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE

Job Summary:

Are you a natural problem solver with expertise in developing and enhancing programs? Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!

The Technical Development Specialist position is responsible for developing software solutions in a multi-platform client / server environment. This exciting and challenging position will provide you with an outlet to exercise your passion for developing, and put you in a position to directly impact the lives of Government personnel.

Core Responsibilities:

·         Program for ten (10) or more simultaneous application development projects

·         Complete project investigations including reporting findings and estimated hours

·         Complete general and detail design specifications

·         Complete coding and documentation per general and detail design specifications

·         Participate in and complete unit testing / resulting object corrections as required

·         Generate appropriate distribution packages and distribute / install objects for completed projects.

·         Act as a technical escalation support resource for CIC client help desk

Required Skills:

·         MIS or Computer Science Degree or equivalent software development experience

·         5-7 Years of VB.NET (.NET Forms with Visual Basic programming language) experience

·         5-7 Years MS SQL Server Database experience

Bonus Skills and Experience:

·         Crystal Reports experience

·         SSRS experience

·         Tableau experience

·         5-7 Years ASP.NET (Active Server Pages with VB and/or Java programming languages) experience

Salary:

$72,000 - $95,500 / Year Depending on Experience