After 20 years in the banking business, which included management of a large data processing service center, Larry Bohlender began his second career in 1981 and established Computer Information Concepts, Inc. (CIC) as its sole employee.
After 20 years in the banking business, which included management of a large data processing service center, Larry Bohlender began his second career in 1981 and established Computer Information Concepts, Inc. (CIC) as its sole employee.
By the end of 1982, CIC had grown to five employees (eight customers), and moved into a rented office in Greeley, Colorado. In 1996, CIC moved to our current headquarters in Greeley. Our 80+ current employees deliver Hardware, Software and PEOPLEWARE solutions to 500+ City, County and School District customers across the United States.
Many of our customers today have maintained their relationship with CIC over our nearly 40 years in business. As technology has changed over time, so have our products and services. Many current customers have been with CIC through multiple generations of hardware and software solutions, with one constant - service and support from CIC.
What has NOT changed is our commitment to helping customers use the very best technologies and tools to successfully manage their operations and solve their problems. CIC is not really in the technology business; rather we are in the PEOPLE business, what we call PEOPLEWARE.
Software Support - Student Information Systems
Location:
Remote in CO, IA, IL, KS, MO, or WY. Applicants must reside in one of these states to be considered for this position.
Salary Range:
$45,000 - $60,000 annually depending on experience and qualifications
Job Summary:
Are you a former educator who enjoys working with computer software? Do you love to move fast to resolve software issues and ensure that clients have a positive experience? Do you thrive on thinking outside the box and solving problems in creative ways? Then this position is for you!
CIC is looking for Education Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts. The primary responsibility is to deliver top-tier support to our customers while quickly and accurately troubleshooting their issues. The desired candidate must be self-directed with the ability to work independently while also collaborating on issues as a team.
Qualified candidates must be able to work under pressure and handle a multitude of support calls from K-12 personnel. As a key player on this team, you'll be delivering top-tier support to our clients, managing requests, troubleshooting software issues, and working closely with other CIC teams to escalate and resolve complex challenges.
Key Responsibilities:
• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
• Ensure that customer support calls are handled in a timely manner and are not stagnant for more than 72 business hours.
• Ensure that less than 10% of total calls are escalated to external resources.
• Handle / resolve after hours support calls as necessary.
**A Culture Index survey will be sent to you via email upon completion of the application** This must be completed in order to be considered for the position. https://go.cultureindex.com/s/SghMbCzFY9
CIC Team Member Benefits & Compensation:
• Competitive Salary: Start your career with an impressive salary ranging from $45,000 - $60,000 / year! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
• Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
• Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
• Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.
Work Environment:
This is a remote/telecommuting position, but to ensure optimal collaboration and compliance with our regional operations, applicants must reside in one of the following states: Colorado, Illinois, Kansas, or Missouri.
Job Summary:
We are looking for a talented and motivated Software Developer to join our dynamic team. In this role, you will design, develop, test, and maintain software applications and systems that drive our business forward. You will collaborate with cross-functional teams to deliver high-quality software solutions that meet our clients’ needs and exceed their expectations. If you’re passionate about coding, problem-solving, and innovation, we’d love to hear from you!
Required Skills:
Bonus Skills and Experience:
CIC Team Member Benefits & Compensation:
Impersonation Notice
We are aware that impersonators may attempt to appear as though they are working on behalf of CIC. Please be aware that only resources and communications from the address cicesp.com are legitimate. If you receive communication from any other domain or have any doubts about the authenticity of communication, please contact us directly through our website to verify.
Competitive salary with paid vacation and sick leave
Health, Dental, Vision, Life, Long + Short Term Disability Insurance
401k, plus a company contribution
Work from your home office
Lunch, snacks and beverages provided
Reimbursement of higher education expenses
Computer Information Concepts, Inc.
Attn: Human Resources
2843 31st Avenue, Greeley, Colorado 80631
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.