While our recommendation of optimum hardware and software remains important, the key ingredient to your long-term satisfaction with our automation solutions is your unlimited, online access to Support provided by our trained / dedicated staff, 24 hours/day – 7 days/week, which we refer to as “PEOPLEWARE”. CIC utilizes the latest web conferencing technology for delivering training, consulting and support services, typically providing response and resolution to questions in minutes. Our commitment to providing prompt, courteous and knowledgeable service is unmatched by our competitors, and has allowed CIC to serve many of our customers for 20+ years with a variety of software and hardware products.